FAQ

Frequently Asked Questions

How long does shipping take?

Processing times vary by product. Most orders are processed within 3–7 business days before shipping. You will receive tracking information once your order has shipped.

Do you accept returns?

Please refer to our Return & Refund Policy for complete details. Because many Aaleiz products are made to order, returns may be limited.

Do you offer custom artwork?

Yes! Custom art commissions are available. Visit our Custom Art page for details and inquiry information.

How can I contact Aaleiz?

For questions regarding orders, products, or commissions, please contact us at aaleiz.co@gmail.com.

Do you ship internationally?

At this time, shipping availability may vary by location. Available shipping options will be displayed at checkout.

When will new collections launch?

Join the Aaleiz Community email list to receive updates on new artwork, textured art, journals, and future collections.

Are the colors in artwork and products exactly the same as shown online?

We do our best to accurately display colors; however, colors may vary slightly depending on your screen settings and printing processes.

What does Aaleiz mean?

Aaleiz was inspired by my grandmother’s nickname, “Alice,” and was created to honor her legacy. The brand reflects faith, creativity, purpose, and the beauty of becoming who God created us to be.