Refund policy

At Aaleiz, many of our products are made to order, custom-created, or produced in limited quantities. Because of this, all sales are final.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at aaleiz.co@gmail.com.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the item
• Photos of any shipping damage

If approved, we will provide a replacement or appropriate resolution.

Custom Artwork

Custom artwork, commissioned pieces, personalized items, and made-to-order products are non-refundable and cannot be exchanged once production has begun.

Cancellations

Orders may only be canceled before production or fulfillment begins. Once an order has entered production, it cannot be canceled.

Lost or Delayed Packages

Aaleiz is not responsible for carrier delays once a package has been shipped. If your package appears lost, please contact the shipping carrier first. If you need additional assistance, contact us at aaleiz.co@gmail.com.

Contact Us

For questions regarding an order, please contact:

Aaleiz
Email: aaleiz.co@gmail.com
Website: aaleiz.com